Need help with anything from opening an account to making a withdrawal? The Batjee Help Center has answers to all your questions, in plain, easy-to-understand language.
Click on any topic below for a detailed guide
Registration, Login & Verification
12 ArticlesDeposits & Payment Methods
9 ArticlesWithdrawals & Processing
8 ArticlesOffers, Promos & Wagering
15 ArticlesLoading, crashes & rules
11 ArticlesPassword, KYC & Security
7 Articles
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Opening an account on Batjee is quick and straightforward — it takes just one to two minutes. All you need is a mobile number or email address. No documents are required upfront, though identity verification will be needed later when you withdraw.
Choose a strong password at registration — at least eight characters, including numbers and special symbols. Creating multiple accounts with the same mobile number or email is not allowed. If detected, all associated accounts may be permanently closed.
Click the "Register" button at the top right of the website.
Enter your mobile number or email, password, and referral code (if you have one).
Complete mobile verification by entering the 6-digit code sent to your number.
Complete your profile by entering your name and date of birth — then you're ready to start playing right away.
If you've forgotten your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered number, and you'll be able to set a new password.
For withdrawals over ৳10,000, you'll need to submit a photo of your national ID card or passport. Verification is usually completed within 24 hours.
As soon as you create your account, verify both your email and mobile number. This makes it much easier to get help quickly and recover your account if anything ever goes wrong.
Depositing on Batjee is quick and simple. We support the most popular mobile banking methods in Bangladesh, with a minimum deposit of just ৳200 and no hidden charges.
Deposits usually arrive in your account within 5 minutes. If it hasn't shown up after 15 minutes, contact us via live chat with your transaction ID.
Send money directly to the personal number provided. Include your account ID in the reference.
Open the Nagad app, go to Send Money, and transfer to the designated number.
You can easily make deposits using Dutch-Bangla Mobile Banking.
You can also send directly from your bank via NPSB or BEFTN.
Always make deposits from your own account. Using someone else's number may cause verification issues later.
BKash/Nagad/Rocket: 1–5 minutes
Bank Transfer: 1–3 hours
Bank transfers between 11 PM and 6 AM may take slightly longer to process.
Withdrawing your winnings on Batjee is simple and secure. Once you submit a withdrawal request, our team processes it promptly. The minimum withdrawal amount is ৳500.
Your first withdrawal may take a little longer as your account will need to be verified at that point. Once verified, all subsequent withdrawals will process much faster.
Log in to your Batjee account and go to the "Withdrawal" menu.
Select bKash, Nagad, or Bank and enter the amount.
Confirm your withdrawal by entering the OTP sent to your number for security.
Once approved, funds will reach your mobile banking within 5–30 minutes.
If more than 2 hours have passed, contact us via live chat with your transaction ID. We'll investigate and get back to you with a resolution within 30 minutes.
To withdraw bonus funds, you must first meet the wagering requirement. Check the Bonus tab for details.
Batjee offers a welcome bonus for new players and regular promotions for existing members. To claim a bonus, enter the promo code at the time of deposit if one is required, or go to the promotions page and click the "Claim" button directly.
Each bonus comes with its own wagering requirements. For example, a 1x wager means you need to bet the bonus amount once; 30x means thirty times. All terms and conditions for each bonus are clearly listed on the promotions page.
If you'd prefer not to receive a bonus, go to your account settings and click "Decline Bonus." Please note that once a bonus is cancelled, it cannot be claimed again.
Check the expiry date before claiming a bonus. Most bonuses are valid for 7–30 days. Once expired, any unused bonus and associated winnings will be forfeited.
Games may sometimes be slow to load or cut out mid-session. This is usually caused by an unstable internet connection or a full browser cache. Following the steps below will resolve most issues.
If a game disconnects mid-round and your bet amount has been deducted, don't worry. Batjee's system automatically detects incomplete rounds and resolves them within 30 minutes. If the issue isn't resolved by then, contact us via live chat with the game name and approximate time.
Low storage on your phone can cause games to load poorly. Close unnecessary apps and clear your browser cache.
Live Casino requires a minimum internet speed of 5 Mbps. On a weak connection, switch to SD mode.
Batjee treats the security of your account and personal information as its highest priority. SSL encryption, two-factor authentication, and suspicious login detection all work together to keep your account protected.
Change your password immediately and contact us via live chat. We'll temporarily lock your account and launch an investigation.
Never log in through any third-party site or Telegram group claiming to be Batjee. Always type batjee.wine directly into your browser.
Issues can come up at any time on an online gaming platform — questions about payments, confusion over game rules, or simply not being able to log in. The Batjee Help Center was built to be there for you in exactly those moments.
Our support team is available 7 days a week, 24 hours a day. No matter where you are in Bangladesh or what time it is, you can reach out and get a quick response — in plain, easy-to-understand English. At Batjee, we believe great support isn't just about solving problems; it's about making every player's experience genuinely enjoyable.
Many online platforms in Bangladesh offer support only in English, which can be difficult for a lot of users. On Batjee, all support is available in Bangla. Our support agents are locals — they understand your language and the context behind your issues.
The Batjee Help Center also features comprehensive self-help guides with step-by-step instructions and screenshots. Most common issues can be resolved by following these guides, without needing to contact support.
Having a few details on hand before contacting support helps resolve issues faster. These include your registered mobile number or user ID, the date and time of the issue, a transaction ID if it's payment-related, and a brief description of the problem. The more prepared you are, the quicker our support agents can help.
Remember, Batjee will never ask for your password, OTP, or banking PIN via SMS or email. If anyone claims to be a Batjee staff member and requests such information, it's a scam — report it to our support team immediately.
Reach us however works best for you
The fastest support available — you'll typically be connected within 3–5 minutes.
Online NowFor complex issues, send us a detailed message. You'll typically get a response within 2–6 hours.
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Our support team is always ready to help. Reach out via live chat or open an account to get started.